Frequently Asked Questions
Everything you need to know about your new favorite reusable cup.
What materials are KeepCups made from?
Our products are crafted from high-quality tempered soda lime glass, BPA-free non-toxic plastic, and food-grade stainless steel to ensure durability and a clean taste.
Are KeepCup products dishwasher and microwave safe?
Most of our glass and plastic ranges are dishwasher safe on the top rack. However, we recommend hand-washing our stainless steel series to preserve the vacuum seal and finish.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window for unused items in their original packaging. Please contact our support team to initiate a return or exchange.
Do you offer replacement parts?
Yes, we sell individual lids, plugs, and bands separately so you can refresh your cup without needing to purchase an entirely new unit.
Can I use my KeepCup at my local coffee shop?
Absolutely. KeepCups are designed to standard barista volumes (8oz, 12oz, 16oz), making them the perfect companion for your favorite cafe.